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NOC 6552 Other customer and information services representatives

Example Titles
Accounts information clerk
Adjustment clerk
Automobile dealerships service representative
Bill complaints investigator
Bus information clerk
Bus schedule information clerk
Bus service information clerk
Business office service representative – telecommunications
Call centre agent – customer service
Client service clerk
Compensation agent
Complaints adjuster
Complaints clerk – customer service
Complaints clerk – telephone system
Complaints specialist – customer service
Contact centre agent – customer service
Counter enquiries clerk
Courtesy desk clerk
Customer information service clerk – insurance
Customer information service representative – retail
Customer relations clerk
Customer satisfaction representative
Customer service adviser
Customer service agent
Customer service assistant
Customer service clerk
Customer service monitor – telephone system
Customer service operator – telephone system
Customer service representative – call centre
Customer service representative – insurance
Department store information clerk
Enquiries clerk
Express and freight information clerk
Hospital information clerk
Hotel information clerk – contact centre
Inbound customer service representative – contact centre
Information clerk – customer service
Kiosk information clerk
Lost claims clerk
Lost or damaged goods claim clerk
Lost-and-found clerk
Lost-and-found desk clerk
Maintenance service clerk
Merchandise exchange clerk
Order clerk – customer services
Order desk agent
Outbound customer service representative – contact centre
Price information clerk
Public relations clerk
Road transport terminal attendant
Route supply and return clerk
Service adviser
Service advisor – auto repair
Service consultant – auto repair
Service writer – auto repair
Supply and return clerk
Telephone enquiries clerk
Tourist booth attendant
Tourist information clerk
Tourist information office attendant
Tourist information officer

Lead statement
Other customer and information services representatives answer enquiries and provide information regarding an establishment’s goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.

Main duties
This group performs some or all of the following duties:

Customer service representatives in retail establishments

Answer, in person or on the phone, enquiries from customers
Investigate complaints regarding the establishment’s goods, services and policies
Arrange for refunds, exchange and credit for returned merchandise
Receive account payments
Receive credit and employment applications.

Contact centre agents

Take customer orders for goods or services
Promote goods or services
Respond to enquiries and emergencies
Investigate complaints and update accounts.

Customer service representatives in insurance, telecommunication, utility and similar companies

Explain the type and cost of services offered
Order services
Provide information about claims or accounts
Update accounts, initiate billing and process claim payments, and receive payment for services.

Information services representatives

Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Source: Canada website