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NOC 6551 Customer services representatives – financial institutions

Example Titles
Accounts information service clerk – financial institution
Bank customer service officer
Bank teller
Credit union teller
Current account representative – financial services
Customer service agent – financial institution
Customer service representative – financial services
Financial customer service representative
Foreign exchange teller – financial services
Head teller – financial services
Proof teller – bank
Savings account teller – financial services
Senior teller – financial services
Teller – financial services
Teller trainee
Trust company teller

Lead statement
Customer service representatives in financial institutions process customers’ financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

Main duties
This group performs some or all of the following duties:
Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
Sell travellers’ cheques, foreign currency and money orders
Answer enquiries and resolve problems or discrepancies concerning customers’ accounts
Inform customers of available banking products and services to address their needs.

Source: Canada website