Go Back

NOC 6525 Hotel front desk clerks

Example Titles
Day clerk – hotel
Front desk agent
Front desk hotel clerk
Front office hotel clerk
Guest service agent
Guest service representative – hotel
Guest services agent – hotel
Hotel clerk
Hotel concierge
Hotel front desk clerk
Hotel front office clerk
Hotel night auditor
Hotel receptionist
Night auditor – hotel
Night clerk
Night clerk – hotel
Reception clerk – hotel
Reservations clerk – hotel
Room clerk
Room clerk – hotel
Room service clerk – hotel
Superintendent of services – hotel

Lead statement
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Main duties
This group performs some or all of the following duties:
Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.

Source: Canada website