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NOC 6314 Customer and information services supervisors

Example Titles
accounts supervisor – financial services
call centre agent supervisor
call centre supervisor
contact centre supervisor
current accounts supervisor
customer accounts supervisor
customer service clerks supervisor
customer service representative supervisor
customer service representatives supervisor – financial services
information clerks supervisor
safety deposit box supervisor
savings accounts supervisor
savings and credit service supervisor
savings supervisor
tellers supervisor

Lead statement
Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Customer Service Representatives – Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

Main duties
Supervisors in this unit group perform some or all of the following duties:
Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
Examine and verify accuracy of work and authorize routine deposits and withdrawals
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Identify training needs and train workers in job duties and company policies
Requisition supplies and materials
Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.

Source: Canada website