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 Is the meeting confidential?

Any discussion you have with us is confidential. We protect your personal information and privacy.

 What is the purpose of a consultation?

You should have an immigration professional look at your case if you do not know how to proceed with an application or you need to know if you qualify to apply in any of Canada’s immigration programs.

 What happens during the consultation?

During the consultation, an immigration practitioner will analyze your case, assess your eligibility and find your best option. In order to receive accurate legal advice, you should provide clear answers and genuine information.

 What if I need to ask additional questions after the consultation?

We recommend that you list down the questions you want to ask prior to your scheduled appointment. You will need to retain our services to get professional support throughout the whole process.

 What is not covered in the consultation?

The immigration practitioner will not cover the step by step procedures to submit your application nor provide a list of requirements specific to your case. A full study of your situation will need to be done first to provide you the above-mentioned details, thus retaining our services is necessary.

 What happens if we experience technical difficulties during the consultation?

Depending on the availability of both parties, we can either continue the meeting to make up for the time lost or reschedule the appointment without any additional fee on the first rescheduled appointment.

 Will I be obligated to hire Somerset Immigration Services after the consultation?

By taking the consultation, you have no obligation hire the immigration consultant for any further immigration procedures and it does not imply that we are representing your case before any Canadian immigration authorities.

 What does retaining your services mean?

Retaining our services means that you are hiring us to handle your application and represent your case before the Immigration Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA).

 What is the cost for retaining your sevices?

The cost to retain our services will depend on the complexity of your case and the number of applicants. We do guarantee that our fees are competitive and the service we provide is top notch.

 Do I need access to the internet?

We provide consultation via web. A reliable internet connection is required and you may use your mobile phone or a computer.

 Can I change my appointment schedule?

We are unable to reschedule a confirmed appointment. However, it is possible to cancel a confirmed appointment. Please refer to our cancellation and refund policy below.

 What is the cancellation and refund policy?

We provide refunds, minus a US$50 administration fee, for cancellations made at least two days prior to your scheduled appointment. No reimbursement will be made for appointments cancelled within two days of the scheduled appointment.

 What if I have a complaint?

You will be meeting with a regulated Canadian immigration consultant (RCIC) who is licensed by the College of Immigration and Citizenship Consultants (CICC), and as such, is bound by its By-Law, Code of Professional Ethics and Regulations. We always conduct ourselves with utmost professionalism and consideration for our clients. If you desire to file a complaint, you may do so by writing an email to admin@somersetimmigration.com within 10 days of the appointment. Should we fail to respond to the complaint with a reasonable resolution within 10 business days of receiving your complaint, you may file your complaint with CICC by following the complaint procedures at https://college-ic.ca/protecting-the-public/complaints-process/make-a-complaint